Cancellation policy

All bookings are non-refundable once paid, whatever the length of stay.

This applies equally to a short break and to a week-long or month-long stay, and it applies whether you cancel outright, shorten your stay, or change to cheaper dates: in every case, the amount already paid is kept, and no partial refund or credit is given.

If you change your booking to more expensive dates through the guest portal, you pay the difference. If the new dates cost less, nothing is refunded or credited for the difference.

The one exception: if we cancel your booking, you receive a full refund of everything you have paid. This is our choice when we make it, not a right you can claim against us in any other circumstance.

The version of this policy that applied when you completed your booking, and the time you accepted it, are both recorded against your booking. If this page is updated later, your existing booking is still governed by the version you accepted, not the current page.

This policy is shown to you, and must be accepted, before you pay. See our terms of booking for the rest of the contract.