Frequently asked questions
Where is the house, and how close is it to the M54 and Telford town centre?
The house is in St George's, Telford, in the TF2 postcode area (the full address is sent only once a booking is confirmed, not published here). Junction 4 of the M54 is the nearest motorway junction, just south of St George's. The exact drive time from the house to Junction 4, and to Telford town centre, is still to be confirmed and will be added once checked against a live route.
How many people does it sleep, and what are the beds?
It sleeps 5, across three bedrooms: a king, a twin and a single.
How many bathrooms are there, and where?
There is one bathroom. It's on the ground floor, off the kitchen. All three bedrooms are upstairs. If a downstairs-only bathroom with stairs to every bedroom doesn't work for your group, this house isn't the right fit, and it's worth knowing that before you book.
Is there parking?
Yes, free on-street parking. There's no private driveway or allocated off-street space.
What time is check-in and checkout? Is early check-in or late checkout available?
Check-in is from 15:00 and checkout is by 10:00. Early check-in and late checkout can each be requested for £20.00, subject to availability on the adjoining night, since the house may be occupied or being cleaned either side of your stay.
How does self check-in work?
Access is by key safe, with the code changed for every booking. The full address, Wi-Fi details and a house guide are sent by email and shown in the guest portal from 48 hours before arrival. The key safe code itself is never emailed: the owner sends it to you separately, by text or WhatsApp, shortly before arrival. None of this is published on this website.
Are pets allowed?
No, with the exception of registered assistance dogs.
Is it suitable for contractors? Do you offer weekly and monthly rates, and company invoicing?
Yes. Stays of 7 nights or more get a 10% discount on the accommodation rate; stays of 28 nights or more get a 10% discount at the monthly rate instead (the two don't stack). You can enter a company name against your booking, and Shropshire Retreat Limited issues its own branded receipt/invoice rather than a standard Stripe receipt.
What's included?
Linen, towels, toiletries, Wi-Fi, Netflix and a washing machine.
What is the cancellation policy?
All bookings are non-refundable, whatever the length of stay, once paid. This applies equally to short breaks and to week-long or month-long stays, including a shortened stay or a date change to cheaper dates. The exception is if the owner cancels a booking: that is always refunded in full. The full wording is on the cancellation policy page, and you accept it, with a timestamp, before you pay.
Is a damage deposit taken?
Yes, a refundable damage deposit of £50.00 is taken. It is a separate charge, not part of the booking total: it is collected at the time of booking using the card you pay with, and refunded in full after checkout once the property has been checked, normally within a few working days but allow longer for it to show on your statement.
Is smoking allowed?
No.
Can I change my booking dates?
You can request a date change through the guest portal. It's checked against availability and repriced. If the new dates cost more, you pay the difference. If the new dates cost less, or shorten your stay, nothing is refunded or credited: the no-refund policy applies to a date change exactly as it does to a cancellation.
How do I pay, and is payment secure?
By card, Apple Pay or Google Pay, processed through Stripe. Stripe handles card security (including 3-D Secure where your bank requires it); card details are never seen or stored by Shropshire Retreat Limited directly. If check-in is more than 3650 days away, you pay a deposit at booking and the balance automatically 30 days before arrival; if check-in is within 3650 days, you pay in full at booking.
Still unsure? Get in touch, or check dates and book.